FAQs

We take a maximum of 8 people.

The tour takes approx. 5 hours including many stops on route.

A water bottle & camera/phone would be good. We provide a tea/coffee homemade snack break half way around.

Yes, there are 3 toilet breaks for you to take advantage of.

We have a very modern van that is comfortable to travel in, & we have regular stops to deliver mail, or to take in the stunning views.

No, unfortunately there is no mail on Saturdays or Sundays so we no longer do our Mail Run Tour in the weekends.

There is only a little bit of walking & we are happy to accommodate where possible. There are a few steps & safety rails to assist entering & exiting the Mail Van.

Cancellations made up to 7 days prior to the departure will receive a full refund. (less booking fees)

Cancellations made inside 7 days of the tour will incur a 50% cancellation fee.

No refund will be given for cancellations within 48 hours of the tour departure.

WEATHER: In the rare case we are unable to take passengers on the Mail Run Tour because of the weather & roads unsafe we will give a full refund. (less booking fees)

CRUISE SHIP PASSENGERS: please make sure you book/board an early tender in time for the mail run’s 9am departure. There is no refund for late arrivals as the mail van has a strict schedule to adhere to. If your ship cannot come into harbour because of bad weather we will honour your ticket for when you revisit with proof of purchase/ship cancellation details.

We collect you from outside the ‘Old Post Office’ under the clock, near the War Memorial in central Akaroa at 9am.

The physical address is:  78 Rue Lavaud, Akaroa